This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

FRIENDS AND FAMILY RESULTS

FRIENDS AND FAMILY TEST 

What is the NHS Friends and Family Test?

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

“How likely are you to recommend our GP practice to friend and family if they needed similar care or treatment?”

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

At St James and St Osyth Surgery we started the Friends and Family test in November, please see our results below.

In response to the question “How likely are you to recommend our GP practice to friend and family if they needed similar care or treatment?”

Extremely

Likely

Likely

Neither Likely

or Unlikely

Unlikely

Extremely

Unlikely

Don't Know

November 2014 -

September 2017

10522522111175

We also gathered the comments received from those who wished for their comments to be made public.

Please see attachments below

Comments Friends and Family July 2016

Comments Friends and Family August 2016

Comments Friends and Family September 2016

Comments Friends and Family October 2016

COMMENT AND RESPONSES November 2016.docx

COMMENT AND RESPONSES December 2016.docx

COMMENT AND RESPONSES January 2017.docx

COMMENT AND RESPONSES February 2017.docx

COMMENT AND RESPONSES March 2017.docx

COMMENT AND RESPONSES April 2017.docx

COMMENT AND RESPONSES May 2017.docx

COMMENT AND RESPONSES JUNE2017.docx

COMMENT AND RESPONSES JULY 2017.docx

COMMENT AND RESPONSES AUGUST 2017.docx

COMMENT AND RESPONSES September 2017.docx

COMMENT AND RESPONSES October 2017.docx

 

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website