FRIENDS AND FAMILY TEST
What is the NHS Friends and Family Test?
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
“How likely are you to recommend our GP practice to friend and family if they needed similar care or treatment?”
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
At St James and St Osyth Surgery we started the Friends and Family test in November, please see our results below.
In response to the question “How likely are you to recommend our GP practice to friend and family if they needed similar care or treatment?”
November 2014 -
We also gathered the comments received from those who wished for their comments to be made public.
Please see attachments below
Comments Friends and Family July 2016
Comments Friends and Family August 2016
Comments Friends and Family September 2016
Comments Friends and Family October 2016
COMMENT AND RESPONSES November 2016.docx
COMMENT AND RESPONSES December 2016.docx
COMMENT AND RESPONSES January 2017.docx
COMMENT AND RESPONSES February 2017.docx
COMMENT AND RESPONSES March 2017.docx
COMMENT AND RESPONSES April 2017.docx
COMMENT AND RESPONSES May 2017.docx
COMMENT AND RESPONSES JUNE2017.docx
COMMENT AND RESPONSES JULY 2017.docx
COMMENT AND RESPONSES AUGUST 2017.docx
COMMENT AND RESPONSES September 2017.docx
COMMENT AND RESPONSES October 2017.docx