Many of you will know that we have now adopted a triage system for urgent appointments with the doctor. We know that this is not universally popular and we would like to explain the reasons for adopting this system. We have a limited number of urgent appointments each day to ensure that we offer a quick and efficient service for those who need urgent help. We have a duty to offer clinical advice to a patient from a doctor or nurse within 24 hours and we meet this requirement by responding to urgent requests to be seen with a telephone call from our nurse. There are many occasions when the nurse is able to assist the patient and provide the necessary care or relay messages to the doctor. This service releases the urgent appointments each day for those patients who need to be seen by a doctor. Our doctors have many “routine” appointments available each day and these can be booked in advance (up to 15 weeks) or on line through our website. We do, however, need to keep some appointments each day for urgent reasons and the doctors at the surgery have approved this new system which makes the best use of their time and that of the nurses.
There is always a lot of pressure on the appointments of a doctor if they are going to be, or have been, away and we know that at these times some patients have to wait longer than usual to get an appointment with their own GP. The triage system also helps to make sure those patients who need to be seen urgently are seen by their own or another doctor in the surgery. For all appointments with doctor or nurse, please telephone our appointments line on 01255 222121 or book on line via our website.