Read our practice policies on these pages.
Practice policies
Privacy
As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential data (PCD)...
Accessibility
Accessibility statement for St James Surgery This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Website privacy notice
We are committed to protecting your privacy. You can access our website without giving us any information about yourself. But sometimes we do need information to provide services that you...
Chaperone policy
Chaperones (Impartial Observer) At St James Surgery, all patients will routinely be offered a chaperone, It is a requirement that, when necessary, chaperones (Impartial Observers) are provided to protect and...
Practice Charter
Practice Charter - Our Commitment to you at St James Surgery This charter outlines what you can expect from us and what we ask of you, as we work together...
Date published: 7th February, 2024
Date last updated: 2nd March, 2025